Terms & Conditions

WHO WE ARE

Grantley Hall is a hotel and collection of restaurants located in the heart of North Yorkshire. Grantley Nr Ripon HG4 3ES. Grantley Hall is operated by Grantley Hall Limited whose registered office is at Grantley Hall, Grantley, Ripon, North Yorkshire, England, HG4 3ET.
 

HOW TO CONTACT US

You can contact us by completing the Get In Touch form, by telephoning 01765 620070 or emailing stay@grantleyhall.co.uk

 

YOUR BOOKING REQUEST

Your booking will not be complete until you receive a confirmation number from us, at which point a contract will come into existence between you and us.

 

DEPOSIT FOR YOUR ACCOMMODATION

Our standard deposit policy includes a non-refundable deposit of the value of the first night’s stay and the outstanding charges for additional nights’ accommodation will be charged on arrival. Please note that we cannot accept cards which are registered under different names to those given at the time of booking. The deposit is non-refundable but may be transferred to a future booking, subject to availability. 

For stays for seven nights or longer a 50% deposit is required at the time of booking. This deposit is non-refundable but can be transferred to a future date within 12 months of the initial date of arrival. If you cancel or alter your booking within 72 hours of the date of arrival, the full rate for each night of the reservation will be charged. When booking a non-refundable package, the full rate of the stay will be charged if a cancellation is made.

For reservations booked as part of a group booking the rate is non-refundable and non-transferable.

 

ACCOMMODATION OFFERS

All offers are subject to availability and cannot be used in conjunction with any other offer. For special offer bookings, these must be paid in full at the time of booking. Terms and conditions are subject to change. All offers are correct at time of publication, refer to the current rates valid and are for new bookings only. Pre-booking is essential. Offers cannot be applied to gift vouchers or special/public events unless otherwise stated.

In addition, the following apply:
Accommodation Offers and Packages: All dates offered are subject to availability and can change on a daily basis. Offers will be based on double or twin occupancy unless otherwise stated. Bookings can only be made directly with the hotel unless otherwise stated. Special offers and packages are to be paid in full at time of booking. No refunds, changes or transfers will be made. Any offer including dinner is based on a £50 allowance per person.

 

CHANGING OR CANCELLING YOUR BOOKING

If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email with the new booking details if the change has been accepted.

We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to an alternative hotel.

If we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.

Cancellations must be made no later than 72 hours prior to arrival. Applicable cancellation fees will be charged to the card details you supplied to us at the time of making your booking. Please note that where a deposit has been paid, all deposits will be non-refundable. Pre-paid special offers are considered non-refundable and non-transferable. Reservations cancelled within 72 hours will be charged in full.

This cancellation fee will also apply if you fail to arrive for your stay at Grantley Hall. A prepaid reservation will incur the entire stay charge. If you wish to cancel your booking, please contact us by telephoning or emailing reservations at stay@grantleyhall.co.uk

 

CHECK-IN & CHECK-OUT

Time: Unless otherwise agreed bedrooms will be available from 15:00 and we kindly ask that bedrooms are vacated for 11:00.
Security: In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.

Guests travelling from outside the UK: If you are travelling from outside the UK, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to Grantley Hall to anyone who is unable to provide this information.

Guests under 18: Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to Grantley Hall to anyone who is under the age of 18.

 

CHARGES

The price of your stay (which includes VAT) will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.

Grantley Hall reserves the right to ask guests to provide a valid credit or debit card upon check-in.  A credit card pre-authorisation may be taken upon arrival for the full room rate (unless the room rate has been paid in advance), excluding the deposit. You may be required to show the debit or credit card used to pay your deposit upon check-in.  If the same card cannot be presented on arrival, the reception team may need to refund the original charge and re-take the accommodation charges from a new card.

All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room as these cannot be rectified after departure.

 

SERVICE CHARGE

The optional service charge is a payment which recognises and rewards all employees who deliver outstanding guest service. The optional service charge is 12.5% on food and drink. If you do not wish to pay it you can asked for it to be removed from your bill. The service charge is shared amongst all members of the Grantley Hall team. We believe the whole team, regardless of their role, are involved in delivering outstanding guest service so it is fair to reward everyone. 

 

YOUR STAY

During your stay, we ask that you comply with the following house rules:

Our Rooms: The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Grantley Hall is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.

Food & Drink: Grantley Hall offers many options for food and drink, including room service, some of which are available 24 hours a day. Please refrain from bringing in any outside food or beverages, unless medically necessary.

Noise: All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.

No Smoking: No smoking is permitted inside Grantley Hall at any time, whether in your room or elsewhere. Grantley Hall has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.

Animals & Pets: No animals will be allowed at Grantley Hall. Visit our policies page for more information.

Children’s Policy: Children aged between 8 and 15 years staying in their parents’ room on rollaway beds are charged at £100 per room per night. 
Please see separate children’s policy for reference.

Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

Inappropriate Behaviour: we kindly ask that you respect other guests and Grantley Hall employees and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.

Damage: We kindly ask that all guests respect Grantley Hall rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items. 

Parking: We are unable to take responsibility for your car or any belongings that are in your car whilst you are onsite.  Please make sure that all valuables are removed from your car and stored in the safes provided.

Press: Grantley Hall has a strict no press policy. Guests will be held accountable if they disclose or identify any other members or guests who are in Grantley Hall in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or member event occurring at Grantley Hall. 

 

RESTAURANT RESERVATIONS

Please note that guests are required to provide card details to secure their reservation in Fletchers, EightyEight, The Drawing Room and The Orchard. If you have reserved a table in one of our restaurants and change your mind, or decide that you no longer wish to dine during your stay, please kindly let us know 48 hours prior to arrival. For  no shows or late cancellations a charge of £20 per person will be applied to the credit card on file.

We are unable to accommodate guests who have not made prior reservations in Shaun Rankin at Grantley Hall. For our hotel guests, we kindly ask that any cancellation to your reservation be made no less than seven days prior. For no shows or late cancellations, full payment will be applied to the credit card on file. For our non-resident guests, in the event of a cancellation within 14 days of the arrival date a cancellation charge at the full menu price will be applied. If we are able to resell the booking there will be no charge made to the card. No shows will be charged at 100% of the full menu price.

 

ELITE

If you have booked a Personal Training Session, a class or Specialist Treatment within ELITE and would like to cancel or amend your booking then please ensure you give a minimum of 48 hours’ notice prior to your visit.
 

THREE GRACES SPA

Cancellation policy for individual treatments is 48 hours and for multiple treatment bookings or spa day packages it is 72 hours. After this time cancellations are non-refundable. For Three Graces Spa Days, treatments are subject to availability. 

Three Graces Spa Exclusive Spa Hire

Full payment will be taken at the time of your booking. Cancellations made within 14 days will be charged in full. This package does not include spa treatments. Food service is not available within during these times. ELITE gym access is not part of this package.

 

USING GRANTLEY HALL FACILITIES

Use of any of the gym or fitness equipment, areas or facilities available at Grantley Hall is entirely at your own risk. Induction sessions explaining how to safely and properly use the gym or fitness equipment can be made available upon request before using the facilities. You must not use any equipment or undertake any activity at Grantley Hall unless you are satisfied that you are competent to do so in a safe and proper manner.

When using any equipment and facilities available at Grantley Hall, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise Grantley Hall staff of a medical condition relevant to your use of the equipment or facilities.

 

DAMAGE & LOSS

We provide a safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Grantley Hall. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests. 

We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

 

YOUR PERSONAL INFORMATION

We will use the personal information you provide to us in accordance with our Privacy Policy and in line with GDPR regulations. 

 

GRANTLEY HALL TRADE MARKS

All guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of Grantley Hall (the “Grantley Hall Marks”) without obtaining our specific prior written approval as to the specific use.

Guests expressly recognise that the Grantley Hall Marks are the valid, unique and exclusive property of , its parent, affiliates and/or subsidiaries. Guests may not produce or create, or authorise others to produce or create, the Grantley Hall Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, e-mail messages, etc.) that utilise the Grantley Hall Marks without our prior written consent.

 

EVENTS

Each event will have their own specific terms and conditions regarding booking, payment and cancellation. 

Any special dietary requirements must be advised to the hotel a minimum of 7 days prior to the event otherwise the hotel cannot guarantee to fulfil the request although all efforts will be made to do so. Ticketed events will go ahead based on minimum booking levels being achieved.

The hotel reserves the right to amend, postpone or cancel any advertised events with a minimum of 7 days’ notice to guests already booked.

Grantley Hall reserves the right to make alterations to the content of any ticketed events including, but not limited to, menus, drinks, entertainment etc to reflect any last minute issues with suppliers, ingredients or any other unforeseen circumstances. Any substitutes will be of an equal quality to elements originally advertised.

 

OTHER IMPORTANT TERMS

Force Majeure: Grantley Hall will not be responsible and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Governing Law & Disputes: These terms are governed by English law and you can bring legal proceedings in relation to these terms or your stay at Grantley Hall in the English courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings the country within Europe in which you reside.

Alternative Dispute Resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the European Commission Online Dispute Resolution platform here.